Shipping policy

Shipping policy

This policy explains how Eclara LTD (trading as Eclara, eclara.co) delivers your order.

Where we ship

We ship to addresses in the United Kingdom only.

Delivery cost

Delivery is free on every UK order.

Delivery time

Orders usually arrive within 4–8 working days of being placed. Working days are Monday to Friday, excluding UK bank holidays. This is an estimate: if your order is going to be late, we will email you.

Tracking

When your order is dispatched, we email you a confirmation with your tracking details.

Lost or damaged parcels

Your order is our responsibility until it is delivered to you. If a parcel is lost or arrives damaged, email hello@eclara.uk and we will send a replacement or refund you, at no cost to you.

If you are not at home

The carrier will usually leave a card or a notification explaining how to arrange redelivery or collection. Please follow it promptly, so the parcel is not returned to us.

Changing your delivery address

Email hello@eclara.uk as soon as possible. We will do our best to update it, but we cannot guarantee a change once the order has been dispatched.

Contact

For any delivery question, email hello@eclara.uk.