FAQ – ECLARA LTD

How much is delivery, and how long does it take?

Delivery is free on every UK order. Orders usually arrive within 4–8 working days (Monday to Friday, excluding UK bank holidays). We ship to UK addresses only.

How do I track my order?

When your order is dispatched, we email you a confirmation with your tracking details. You can also follow it on our Track your order page.

Can I return my order?

Yes. You can return any order within 30 days of delivery, for any reason, and we refund the full price of everything you send back within 14 days of receiving it.

Email hello@eclara.uk with your order number before sending anything: we reply within one working day with the return address. If you changed your mind, you pay the return postage. If an item is faulty, damaged or incorrect, we pay it.

Full details in our refund policy.

Is there a warranty?

Every lamp comes with a one-year Eclara warranty against manufacturing defects. If something goes wrong, email hello@eclara.uk with your order number and a photo, and we repair or replace it at no cost to you.

The warranty does not cover accidental damage, misuse or normal wear and tear. It is in addition to your legal rights.

My parcel is late, lost or damaged. What now?

Your order is our responsibility until it reaches you. If a parcel is lost or arrives damaged, email hello@eclara.uk and we send a replacement or refund you, at no cost to you. If your order is going to be late, we email you.

Can I change my delivery address?

Email hello@eclara.uk as soon as possible. We will do our best to update it, but we cannot guarantee a change once the order has been dispatched.

How do the lamps charge, and how long does a charge last?

Our lamps recharge over USB-C, with the same kind of cable as most phones. How long a charge lasts depends on the model and on the brightness you choose: the lower the light, the longer it runs. Check each product page for the details of that lamp.

Can I use the lamps outdoors?

Yes, they are easy to carry out to the garden, terrace or balcony for the evening. They are not made to stay out in the rain: check the product page, and bring them in when the weather turns, or at the end of the evening to recharge.

How can I pay? Is VAT included?

You can pay with any of the methods shown at checkout. Payments are handled securely by Shopify, and your card details are never stored by Eclara.

Prices are in pounds sterling (GBP). Eclara LTD is not VAT-registered, so no VAT is added to our prices.

Do you supply restaurants, bars and hotels?

Yes. We supply cordless table lamps in volume to restaurants, bars, hotels, spas and other venues across the UK, with trade pricing. See our trade page, or call us on +44 161 570 0415.